User Terms of Service

Last updated: August 5, 2026

中文版

This English version is provided for reference only. In case of any discrepancy between the Chinese and English versions, the Chinese version shall prevail.

Article 1: Service Provider

賦力有限公司 (hereinafter “the Platform”)

Article 2: Services

  1. The Platform is an online platform for in-home fitness coaching matching services.
  2. Service area: As announced by the Platform (currently Yunlin County, Chiayi County, and Chiayi City). Bookings outside the announced service area cannot be accepted.
  3. Service model:
    • Users select a coach in the App, purchase a course package (single session / 10 sessions / 20 sessions), and book a time slot
    • The coach travels to the user’s designated location (residence or community public space) to provide a 50-60 minute exercise session
    • Users complete check-in/check-out and rating in the App

Important notice: The Platform is a technology-based matching service provider, not a medical service provider. Training guidance provided on the Platform does not constitute medical advice and should not replace professional medical diagnosis or treatment.

Article 3: Registration and Accounts

  1. Users must provide truthful information including name, contact details, and health conditions. Users bear sole responsibility for accidents arising from false information.
  2. Accounts are personal and may not be transferred or lent to others.
  3. Users must safeguard their account passwords. Losses caused by password leakage are borne by the user.

Article 4: Package Purchase

  1. Package options:
    • Single trial session: NT$2,000 (tax included) / valid for 2 months
    • 10-session package: NT$17,000 (tax included, NT$1,700 per session) / valid for 3 months
    • 20-session package: NT$30,000 (tax included, NT$1,500 per session) / valid for 6 months
  2. Holding limit: Each account may hold a maximum of 30 unused sessions at any time. Purchases exceeding this limit are not possible until existing sessions are used.
  3. Validity period: Calculated from the date payment is completed, according to each package’s validity period (single trial 2 months, 10-session package 3 months, 20-session package 6 months, see Item 1). Unused sessions expire at the end of the validity period and are in principle non-refundable (for exceptions, see the Refund Policy).
  4. Payment method: Credit card (via third-party payment processor).
  5. Invoice: Electronic invoices are issued according to the carrier or unified business number registered by the user in the App.
  6. Price adjustments: The Platform reserves the right to adjust package prices. Purchased packages are calculated at the price at the time of purchase and are not affected by subsequent price increases.

Article 5: Booking and Sessions

  1. Once a booking is confirmed, both parties shall observe the agreed time.
  2. Cancellation:
    • More than 24 hours before the session: no charge
    • Within 24 hours of the session: 50% of the session fee is charged
    • No-show: the full session fee is charged
    • Cancellations due to force majeure such as natural disasters or emergencies are exempt
  3. Coach lateness: A coach arriving 15 minutes late or more is deemed absent, and the Platform will provide a make-up session.
  4. Service location requirements: Users must provide a safe exercise environment with reasonable space. If you are unsure whether the environment is suitable for training (e.g., slippery floors, clutter, potential safety hazards), please consult customer service first with photos of the environment.

Article 6: Refunds

See the “Refund Policy” (an appendix to these Terms, applied jointly). Summary:

Article 7: User Health Declaration

  1. Users shall truthfully complete the health questionnaire before their first booking.
  2. Users with health conditions for which a physician has advised supervised exercise should consult their physician first and inform the coach.
  3. Users bear sole responsibility for accidents caused by concealment of health conditions.

Article 8: Ratings and Disputes

  1. After each session, users may rate the coach (1-5 stars) and leave comments.
  2. Comments must be truthful and must not contain personal attacks, defamation, or false information. The Platform may remove violating comments.
  3. Disputes with coaches may be filed via in-App customer service or by email. The Platform will respond within 7 business days and, where necessary, provide make-up sessions or refunds.

Article 9: Intellectual Property and Privacy

  1. The Platform’s App, brand, and content are protected by intellectual property law and may not be copied, adapted, or used commercially without the Platform’s written consent.
  2. The collection, processing, and use of users’ personal data is governed by the Platform’s “Privacy Policy”.
  3. Session recording: The user agrees that the Platform may make audio and video recordings during sessions for the purposes of auditing coaching quality, keeping session records, and resolving disputes. The Platform shall not use the user’s personal data collected through such recordings for any purpose other than the above.

Article 10: Disclaimer

  1. The Platform is solely a matching platform. Coaches are independent contractors with no employment relationship with the Platform. Coaches are solely responsible for their professional judgment and teaching methods.
  2. For accidental injuries during sessions caused by the user’s own health conditions, improper actions, or force majeure, the Platform is liable for damages only for causes attributable to the Platform, and only with respect to the matching, system operation, payment processing, and credential review services it provides.
  3. The App/website may be temporarily suspended for maintenance or updates. The Platform will endeavor to give 24 hours’ notice but does not guarantee uninterrupted service.
  4. Anomalies caused by the third-party payment processor are handled according to that provider’s terms of service.

Article 11: Amendments

  1. The Platform reserves the right to amend these Terms at any time.
  2. For material amendments affecting user rights and obligations, the Platform will notify users via the App or registered email 30 days before the amendments take effect.
  3. Users who do not agree to the amendments may, before they take effect, request a refund of unused sessions (per the Refund Policy).

Article 12: Governing Law and Jurisdiction

Acceptance

By registering for and using the Platform’s services, you are deemed to have read and agreed to the above terms.